Trac Ticket Queries

In addition to reports, Trac provides support for custom ticket queries, which can be used to display tickets that meet specified criteria.

To configure and execute a custom query, switch to the View Tickets module from the navigation bar, and select the Custom Query link.


When you first go to the query page, the default filter will display tickets relevant to you:

  • If logged in then all open tickets, it will display open tickets assigned to you.
  • If not logged in but you have specified a name or email address in the preferences, then it will display all open tickets where your email (or name if email not defined) is in the CC list.
  • If not logged in and no name/email is defined in the preferences, then all open issues are displayed.

Current filters can be removed by clicking the button to the left with the minus sign on the label. New filters are added from the pulldown lists at the bottom corners of the filters box; 'And' conditions on the left, 'Or' conditions on the right. Filters with either a text box or a pulldown menu of options can be added multiple times to perform an Or on the criteria.

You can use the fields just below the filters box to group the results based on a field, or display the full description for each ticket.

After you have edited your filters, click the Update button to refresh your results.

Some shortcuts can be used to manipulate checkbox filters.

  • Clicking on a filter row label toggles all checkboxes.
  • Pressing the modifier key while clicking on a filter row label inverts the state of all checkboxes.
  • Pressing the modifier key while clicking on a checkbox selects the checkbox and deselects all other checkboxes in the filter.

The modifier key is platform and browser dependent. On Mac the modified key is Option/Alt or Command. On Linux the modifier key is Ctrl + Alt. Opera on Windows seems to use Ctrl + Alt, while Alt is effective for other Windows browsers.

Clicking on one of the query results will take you to that ticket. You can navigate through the results by clicking the Next Ticket or Previous Ticket links just below the main menu bar, or click the Back to Query link to return to the query page.

You can safely edit any of the tickets and continue to navigate through the results using the Next/Previous/Back to Query links after saving your results. When you return to the query any tickets which were edited will be displayed with italicized text. If one of the tickets was edited such that it no longer matches the query criteria , the text will also be greyed. Lastly, if a new ticket matching the query criteria has been created, it will be shown in bold.

The query results can be refreshed and cleared of these status indicators by clicking the Update button again.

Saving Queries

Trac allows you to save the query as a named query accessible from the reports module. To save a query ensure that you have Updated the view and then click the Save query button displayed beneath the results. You can also save references to queries in Wiki content, as described below.

Note: one way to easily build queries like the ones below, you can build and test the queries in the Custom report module and when ready - click Save query. This will build the query string for you. All you need to do is remove the extra line breaks.

Note: you must have the REPORT_CREATE permission in order to save queries to the list of default reports. The Save query button will only appear if you are logged in as a user that has been granted this permission. If your account does not have permission to create reports, you can still use the methods below to save a query.

You may want to save some queries so that you can come back to them later. You can do this by making a link to the query from any Wiki page.

[query:status=new|assigned|reopened&version=1.0 Active tickets against 1.0]

Which is displayed as:

Active tickets against 1.0

This uses a very simple query language to specify the criteria, see Query Language.

Alternatively, you can copy the query string of a query and paste that into the Wiki link, including the leading ? character:

[query:?status=new&status=assigned&status=reopened&group=owner Assigned tickets by owner]

Which is displayed as:

Assigned tickets by owner

Customizing the table format

You can also customize the columns displayed in the table format (format=table) by using col=<field>. You can specify multiple fields and what order they are displayed in by placing pipes (|) between the columns:


This is displayed as:

Ticket Resolution Summary Owner Reporter
#2 fixed Web 2.0 Platform to Transact Carpooling somebody SNSNational
#1 wontfix FreeSwitch Dialer somebody SNSNational

Full rows

In table format you can also have full rows by using rows=<field>:


This is displayed as:

Ticket Resolution Summary Owner Reporter
#2 fixed Web 2.0 Platform to Transact Carpooling somebody SNSNational

Implement the ride sharing application, documented in the wiki.

#1 wontfix FreeSwitch Dialer somebody SNSNational

The following document clearly states the expected functionality of the, “FreeSwitch? Dialer,” herein referred to as the, “Software.” The Software specification clearly defines the roles and responsibilities of the developers; this document addresses technology considerations, timeframes, budgets, and design requirements.

This document serves adequately serve as training material for new project members, imparting to them enough information and understanding about the project implementation, so that they are able to understand what is being said in design meetings, and won’t feel as if they are drowning when they are first asked to create or modify source code. Further, this document serves as, “objective evidence,” that the development team is following through on their commitment to implement the functionality described in the requirements specification.

ToolKits? Required: FreeSwitch?; MS-SQL; PHP5; HTML; CSS;

Procedural Calls:

  1. MDF-new 8XX/DID Numbers
  2. MDF-Loads the dialer Database
  3. Dialer DB
  4. Choose a numbertoDial and SIP route out of DB table and Dial using the SIP route specified.
  5. Answer Results

6A1. No Answer or Carrier Message 6A2. Set flag in DB write in data string 6A3. Write string back to Database

6B1. Answer and receive a touch tone 6B2. Set flag in DB write in data string 6B3. Write string back to Database

6C1. No touch tone Consumer answer. 6C2. Play a message "testing message" 6C3. Write string back to database.

6C3A. Database manager to start operation 6C3B. Choose a number = No Database dial via SIP within network. 6C3C. Answer Results

6C3C1. Yes 6C3C1A. Set flag in DB write in data string 6C3C1B. Write string back to database

6C3C2. No 6C3C2A. Set flag in DB write in data string 6C3C1B. Write string back to database

Features: 1) Limit the # outbound calls to 48. 2) Read and update a database table (MS-SQL). 3) Route based on a setting in the table. Client has Route A and B. 4) Play IVR Voice Files. 5) Track call completion, busy, operator, intercept, etc. 6) Email sent confirming batch. 7) Customizable Date/Time? for Process. 8) Number of ports to dial out on.

Database Structure: ] UniqueID ] NumToDial? ] Route ] ScriptToUse? ] Dialing_Status ] StDateTime? ] ConDateTime? ] EndDateTime? ] DialedResult? ] WAITTT ] ACKedTT ] ImportedForm?


1) Voice File 1 and Two are played waiting for x of TT's defined in WAITTT in the database table. 2) This is a Toll Free testing service for ETel. We apologize for any inconvenience. You have received a call from us because the toll free number <NumToDial? is spoken.> 3) may be incorrectly routed to your local telephone number. This incorrect routing is not our fault. However, we are attempting to have the problem corrected. You may help expedite correctoin of this problem, by pressing One on your keypad to validate a live person answered this call. 4) Sytem waits for a TT for up to 5 seconds. 5) Thank you!

Script 2: 1) This is the Toll Free testing service for ETel. We would like to validate the routing of <NumToDial? is spoken>. 2) You should have received an ID code when this was assigned to you. Please enter the ID code now. 3) System waits for TT's for up to 5 seconds between TT's. 4) Thank you!

Query Language

query: TracLinks and the [[TicketQuery]] macro both use a mini “query language” for specifying query filters. Filters are separated by ampersands (&). Each filter consists of the ticket field name, an operator and one or more values. More than one value are separated by a pipe (|), meaning that the filter matches any of the values. To include a literal & or | in a value, escape the character with a backslash (\).

The available operators are:

= the field content exactly matches one of the values
~= the field content contains one or more of the values
^= the field content starts with one of the values
$= the field content ends with one of the values

All of these operators can also be negated:

!= the field content matches none of the values
!~= the field content does not contain any of the values
!^= the field content does not start with any of the values
!$= the field content does not end with any of the values

The date fields created and modified can be constrained by using the = operator and specifying a value containing two dates separated by two dots (..). Either end of the date range can be left empty, meaning that the corresponding end of the range is open. The date parser understands a few natural date specifications like "3 weeks ago", "last month" and "now", as well as Bugzilla-style date specifications like "1d", "2w", "3m" or "4y" for 1 day, 2 weeks, 3 months and 4 years, respectively. Spaces in date specifications can be omitted to avoid having to quote the query string.

created=2007-01-01..2008-01-01 query tickets created in 2007
created=lastmonth..thismonth query tickets created during the previous month
modified=1weekago.. query tickets that have been modified in the last week
modified=..30daysago query tickets that have been inactive for the last 30 days

See also: TracTickets, TracReports, TracGuide, TicketQuery

Last modified 3 years ago Last modified on 07/16/17 14:36:00